Guest Support

Frequently Asked Questions

Answers to the most common questions about staying, booking and services at Melius Hotel. Can't find what you need? The front desk is available 24 hours.

Stay

What are the check-in and check-out times at Melius Hotel?

Check-in is available from 14:00 and check-out is until 12:00. Late departures may incur additional costs — please check availability with the front desk.

Is breakfast included in a stay at Melius Hotel?

Yes. Breakfast is included with accommodation. The buffet is served from 07:00 to 10:00. For early departures, request a breakfast box at reception. The buffet is also available to non-residents at a separate price.

Does Melius Hotel have free Wi-Fi?

Yes, high-speed Wi-Fi is free in all rooms and hotel areas.

Does Melius Hotel have rooms prepared for reduced mobility?

Yes, the hotel has rooms prepared for reduced mobility, subject to confirmation. Mention this need in your booking request or contact the front desk.

Where is Melius Hotel and how do I get there?

Melius Hotel is on Av. Fialho de Almeida in Beja, about 500 metres from the historic centre. It has good road access, and the railway station — with connections to Lisbon — is less than 2 km away.

How many rooms does Melius Hotel have?

Melius Hotel has 60 rooms: 54 double rooms and 6 suites with a separate living area, all with a balcony, air conditioning and free Wi-Fi. See the room types on the accommodation page.

What is near Melius Hotel in Beja?

Melius Hotel is about 500 metres from Beja's historic centre. Nearby are the Queen D. Leonor Museum (about 0.9 km), Beja Castle (about 1.2 km) and Praça da República (about 1.3 km, a 15-minute walk). Praia Fluvial dos Cinco Reis, a river beach, is 5 km from the hotel.

Services

Does Melius Hotel have a private garage?

Yes. The hotel has a private, covered and secure garage, available for a supplement, and an electric vehicle charging point. See the extras on the accommodation page.

How do the padel courts at Melius Hotel work?

Melius Hotel has 2 panoramic outdoor padel courts, open from 09:00 to 22:00. Bookings can be made through reception or on the Playtomic platform. See the padel page for details.

Does Melius Hotel have a meeting or events room?

Yes. The Soror Mariana room has 60 m² and a capacity of 40 seats in theatre format or 30 in classroom layout, with wireless internet, air conditioning and audiovisual equipment. Request a proposal at geral@hotelmelius.com.

Does Melius Hotel have a bar and a gym?

Yes. Melius Bar has an outdoor terrace, signature cocktails, regional tapas and a snooker table. For workouts, guests can use the KettClub weights room or group classes through the hotel's partnership. Find out more on the services page.

Which programs and getaways does Melius Hotel offer?

Melius Hotel offers five programs: Romantic Program, Flavours of Alentejo, Couples Getaway, Melius Padel and Between the City and the Beach. All of them can be adapted to your group, dates and preferences — see the programs page.

Bookings

How can I request accommodation availability?

Enter your dates and number of guests in the booking form. Availability and the conditions of your stay are confirmed by the hotel. Breakfast is included; see the extras on the accommodation page.

Is my reservation request confirmed immediately?

No. You and the hotel receive an automatic email with the request. The front desk replies by email to confirm availability and the details. Your reservation is only confirmed after the hotel replies.

How can I follow up, change or cancel my request?

Reply to the email received from the hotel. You can also contact the front desk at geral@hotelmelius.com. Questions, changes and cancellations are handled directly with the team by email.

Still have an unanswered question? The front desk is available 24 hours a day.