Terms and Conditions
Conditions applicable to your stay and use of services.
1. Booking Policies
By making a reservation through our website, the guest guarantees that all information provided is authentic and complete.
- Check-in: From 14:00. Photographic ID is required.
- Check-out: Until 12:00. Late departures may incur additional costs.
2. Cancellation Policy
Cancellation conditions vary depending on the rate selected at the time of booking:
- Flexible Rate: Free cancellation up to 24 or 48 hours before the check-in date (according to rate exact conditions).
- Non-Refundable Rate: Full payment in advance; no refunds are issued in case of cancellation.
3. Pets
We are sorry, but pets are not allowed inside Melius Hotel (except for guide dogs).
4. Rules of Conduct
The hotel reserves the right to refuse admission or interrupt the stay of guests whose behavior disrupts the well-being and tranquility of others or disrespects the hotel's common infrastructure.
5. Complaints
You can submit your complaints directly at the reception through the Physical Complaints Book or through the Electronic Complaints Book at www.livroreclamacoes.pt.